Frequently Asked Questions

Have a question? We've compiled a list of our most commonly asked questions to help you find the answers quickly. Birthday Party specific FAQs are located below. If you still have questions, don't hesitate to contact us!

FAQ about PLAY

  • Reservations are not required but highly recommended. We strictly adhere to our play area capacity so that everyone can safely and comfortably enjoy My Village Playhouse. If you book a playtime online, not only will it will be faster to check-in when you arrive, but you will be guaranteed entry. If you do not make a reservation and we are full when you arrive, you’d be instructed to come back at a later time (and no one wants that!)

    Reserve Play HERE

  • We charge admission for any child that will utilize our play area, and that includes the infant area. If your child is old enough to explore the infant area or to sit and play with the toys inside, they will be included in admission. We clean and sanitize the infant area more often then all other areas of the play space since nearly ALL infant toys end up in mouths 😉

    We don't like to give an age cutoff since infants develop so differently.

  • Yes, for hygiene and safety purposes, all adults and children are required to wear socks in our play areas (socks with grips are HIGHLY recommended). If you forget to bring socks, don't worry, we sell them at the cafe. Guests who have trouble taking off their shoes (such as elderly guests or guests who are otherwise physically impaired) will be provided shoe booties to wear in the play area. Please plan accordingly before your visit.

  • For the safety and comfort of all our guests, we do not allow outside food and drinks. Check out our cafe page to see our menu. Outside food is ONLY allowed during birthday parties booked in our party rooms.

  • My Village Playhouse is designed for infants, toddlers, preschool and early elementary age up to 5 years old.

    Older elementary school kids can also have fun at MVP, but we find they grow tired of the space faster than their younger counterparts and tend to play rougher than younger kids.

  • We encourage mothers to feed their breastfeeding babies however they feel most comfortable. If you prefer a space more private than the lobby or play floor, you can ask an employee to sit in an empty party room.

  • Yes, My Village Playhouse is not a drop-off facility. Children must be supervised by their adult at all times and ensures their child follows the safety rules.

    My Village Playhouse staff are not responsible for watching your child at any time during your visit.

  • Absolutely! We offer a variety of party packages and group event options. Check out our Parties & Events page for more details.

  • Older siblings (10 and under) are welcome to play along side their younger counterparts as long as they are playing respectfully. Excessive rough housing, misusing the play equipment, or any other behavior that could endanger the safety of our smallest guests will not be tolerated.

  • Yes! Our cafe is open to anyone who likes a delicious cup of coffee (no kids required 😉) Please note, however, that our restrooms are located in the back of the play space in our play area, and only socks are allowed beyond the front gate.

  • We ask that if your child is unwell, for the consideration of all our guests, please refrain from visiting until your child is fully recovered. Reservations made can be moved to another day; simply message us or give us a call.

  • At My Village Playhouse, we maintain the highest standards of cleanliness. Our staff cleans and sanitizes the play areas and toys several times throughout the day. We ask that adults help mitigate germs by utilizing the “Yuck Buckets” when toys end up in their kids’ mouths and utilizing the hand sanitizing stations outside the play space and the bathrooms.

  • Our cafe is a full service coffee bar. We have espresso based drinks, Lotus energy drinks, cold brew and drip coffee, and bottled beverages. We also have prepackaged snacks, freshly baked cookies, and other assorted items. We are constantly expanding our cafe selection

Birthday party faq

Here are some frequently asked questions specifically about our birthday parties!

  • If we encounter severe weather that would make us close MVP for the day (this is New England after all) we will work with the host to reschedule the party.

  • Outside food including cake, baked goods, snacks, and light appetizers are welcome for our birthday parties ONLY. Outside pizza and ice cream is not permitted. There is a small refrigerator in each event room. Open flame (including sternos) and equipment that require an outlet are not permitted.

  • If thf birthday child falls ill we will work with you to reschedule your party.

  • We do not allow outside contractors for birthday parties. This also includes petting zoos, balloon artists and other such acts.

  • It depends on which party package you choose, as some parties take place while we are open to the public and for other parties we close the play space.

    Check out our party packages here

    Even with parties going on, we always adhere to our capacity limit (which is adults and children combined) so the space does not feel over crowded.

At My Village Playhouse

If you didn't find the answer you were looking for, please feel free to Contact Us. We're here to help!